Make It Clear

What a Client Is Really Buying Isn't Your Process, It's a Way Across

The gap they already feel matters more than the steps you'd use to close it.

Josh Brammer — placeholder photo, illustration pending

Nobody hires the process

A client doesn’t hire me because my six-step process is elegant. They hire me because they’re standing at the edge of something — a launch, a pivot, a problem they’ve been circling for months — and they can’t see how to get to the other side on their own.

I used to lead with the steps. Now I lead with the gap.

People don’t buy the bridge. They buy relief from standing at the edge of the canyon.

Lead with the gap, not the steps

Naming the gap first does something the process never could: it tells the client you’ve actually seen where they’re standing, before you show them where you’ll take them. The steps matter, but only after someone believes you understand the drop.

Skip that, and the most detailed process in the world just sounds like noise to someone still stuck looking down.

Try this

Before you describe your process next time, describe the exact spot the client is standing in. Watch how much less convincing you have to do after that.

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