Systems & Strategy Consulting
Help your team deliver what your business promises.
Sales needs to know what it can promise. The team needs the details to deliver it. I work with you and the people doing the work to close the gaps between the two.
Start where the work breaks down.
Bring a recent example. A client expected something the team didn’t know about. A project changed hands without the details. A decision kept coming back to meetings because nobody knew who could make it.
We’ll look at the work with the people involved. What was promised? What actually happened? What would help the next project go differently?
Then we’ll agree on which part to fix first.
What we can work on
- Sales promises the team can keep. Agree on what the client gets, what's included, and what needs to be checked before the work is sold. See Clear Offer →
- Handoffs that carry the details. Give the next person a clear brief: what was agreed, what they need, and who's responsible for the next step.
- Delivery the team can repeat. Build the useful steps and checks from your best projects into the way work gets done, so clients don't get a different experience every time.
- Decisions with a clear owner. Agree on who can make the call, what they need to know, and when someone else needs to be involved.
These are examples of where we might start. We choose the work based on what’s happening in your business.
Diagnose. Design. Install.
Follow a recent job from the sales conversation through delivery. Listen to the people doing the work and find where details, expectations, or decisions got lost.
Build what the team needs. That might be a shared offer description, a project brief, a delivery checklist, or a clear agreement about who decides.
Try it on real work with the people who will use it. See what holds up during a busy week and change the parts that still leave them guessing.
The work has to work when work gets messy.
We work with the people and tools you already have, so the changes fit the way your business runs.
Watch what clients say
What clients say
I'm re-energized about my business and feel like I have a clear path moving forward.
Arrick GarringerJosh helped me focus and simplify the story I'm telling about my business. He saved me months of overthinking.
It's so easy to get stuck in your head. Josh was a sounding board to help me get unstuck and think about growing my business.
It was glorious to feel like I had 2 brains solving problems together. We've made more progress in the last 2 months than we have in years.
Josh is amazing to work with! The process was easy and seamless. I couldn't ask for a better team.
I was surprised how easy you made the process.
He brings a great combination of creative thinking and operations to help solve business problems.
Josh is one of the most creative thinkers I have ever met. He can look at a complex situation and create a logical solution many would never have seen as an option.
Josh really took the time to listen, understand, and guide us in finding clarity. We were surprised how easy he made everything.
Start with a conversation.
Answer a few questions about your business, then choose a time to talk. We’ll look at what keeps getting stuck and whether I’m the right person to help.
If there’s a fit, I’ll recommend a project. We’ll agree on the scope, timing, fee, who needs to be involved, and what each of us will do before you commit.