Clear Offer
Make your best work easier to buy. And easier to deliver.
The client, the person selling the work, and the team delivering it should all understand the same offer. When they don't, small differences turn into extra work and missed expectations.
Clear Offer is a consulting project to build an offer system the people selling and delivering the work can both use. We agree on the promise, the boundaries, and how the work gets done.
Everyone should know what was sold.
Ask three people to describe the same service and you may hear three different answers. What sounds like a small extra in a sales conversation can change the whole job for the delivery team.
A clear offer gives everyone something to work from. What does the client get? Where does the work stop? What needs to be agreed before the team starts?
What we build together
We agree on the scope before we start. Depending on what you need, the work can include:
- An offer the team can explain. Who it's for, what problem it solves, and what the client can expect, whoever they speak to.
- Clear boundaries. What's included, what isn't, and how the team handles requests that change the work.
- Sales materials everyone can use. A shared explanation for conversations, proposals, and pages, based on what the business can deliver.
- A plan for doing the work. The steps, handoffs, and checks the team needs to deliver the offer, including the details that need to come from sales.
Make the work clear without making it generic.
We start with recent client work. We compare what was sold, what the client expected, and what the team actually had to do.
Then we work through the differences with the people selling and delivering the service. Which promises can the team keep? What can stay consistent? Where does a client need something different?
We put those decisions into the materials you and your team use, then try them on real work and adjust what needs changing. That’s what I mean by installing an offer system.
Is this the work you need right now?
Does everyone mean the same thing?
You might recognize a few of these problems.
- Different people describe the same service in different ways.
- The team learns what was promised after the sale is made.
- Small extras keep turning into work nobody planned for.
- Clients get a different experience depending on who runs the project.
Watch what clients say
What clients say
I'm re-energized about my business and feel like I have a clear path moving forward.
Arrick GarringerJosh helped me focus and simplify the story I'm telling about my business. He saved me months of overthinking.
It's so easy to get stuck in your head. Josh was a sounding board to help me get unstuck and think about growing my business.
It was glorious to feel like I had 2 brains solving problems together. We've made more progress in the last 2 months than we have in years.
Josh is amazing to work with! The process was easy and seamless. I couldn't ask for a better team.
I was surprised how easy you made the process.
He brings a great combination of creative thinking and operations to help solve business problems.
Josh is one of the most creative thinkers I have ever met. He can look at a complex situation and create a logical solution many would never have seen as an option.
Josh really took the time to listen, understand, and guide us in finding clarity. We were surprised how easy he made everything.
Start with an offer you’re already selling.
Tell me what your business sells and where the expectations stop matching the work. Start with a few questions about your business, then choose a time to talk. If Clear Offer fits, we’ll agree on the work, timing, and fee before we start.