Make It Useful

A Specific Check-In Question Surfaces the Real Problem

Vague questions get vague answers, even from clients who actually have something wrong.

Vague questions get vague answers

I used to open every check-in call the same way: “How’s it going?” Almost every client said “good,” even the ones who, two weeks later, told me they’d been quietly frustrated the entire time.

“Good” wasn’t a lie. It was just the answer a vague question earns.

A vague question gives someone an easy way to say nothing is wrong, even when something is.

One specific question changes everything

I switched to one specific question: “What’s the thing you haven’t brought up because it feels too small to mention?” Nearly every time, that’s exactly where the real problem was hiding — not hidden on purpose, just never asked about directly enough to surface.

The generic check-in isn’t wrong to ask. It’s just too easy to answer politely. A specific question closes that exit and gives the other person something concrete to actually respond to.

Try this

Replace "how's it going" in your next check-in with one specific question. Notice how different the answer is.

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